Community Portals
One portal. More than one service.
Your community should not have to know which system holds the answer. Bring usage, statements, service updates, and local information together in one place.
Personal service details. Information for everyone.
A portal for your whole community.
Billing
Statements & service details
Meter data
Usage & readings
GIS
Service areas & maps
Departments
Notices & public information
Your community portal
Your branding. Your services.
Personal views
Usage, statements, service details
Public information
Maps, notices, facilities
Keep your systems. Bring the information together.
Your data lives in different places. Their answers do not have to.
You already maintain billing records, meter readings, maps, and department information. Bring them into one portal without replacing the systems your team uses.
Use your branding and choose the information your community needs. Start with one service and bring others into the same place, instead of adding another single-purpose portal.
Your service address
1482 Oak Street
1,180 gal
Used this week
196 kWh
Used this week
Thursday
Set carts out by 7 a.m.
$84.60
Due October 12
Fewer places to look
Help people find more than a balance.
Give people the details behind a notice, a bill, or a change in service. Keep useful information together instead of sending them from site to site.
Understand their use.
Show usage over time so people can see what changed. Give a high-usage or leak notice somewhere useful to lead.
Find their statements.
Put statements alongside service details. Help people check their information before they pick up the phone.
Know what is happening.
Bring outage maps, planned work, and public facilities into the same portal. Give the whole community a place to check.
A link, not another login
Take people straight to their information.
Send a secure, personalized link with a notice or reminder. People can open their usage, statements, and service details without creating another account or remembering a password.
These magic links connect people to their own service address. Public pages stay open to the community, while personal information stays in the personalized view.
East Fork
Your latest utility statement is ready. View your statement and service information for 1482 Oak Street through your secure link.
Your personal view
1482 Oak Street
Example notice and personalized portal
What should your community be able to find?
Show us where your information lives today. We will walk through how it can work together in one portal.