Work made simple for cities and utilities.
Keep your community informed and supported without overwhelming your teams.
Trusted by cities, towns, utilities, and special districts
Reach people fast on the channels they trust.
We combine the data you already have with direct messaging solutions, service area maps, and web portals.
Send and receive texts, emails, and phone calls by account details or geographic area.
Simplify routine manual tasks.
Stop the guesswork and make your job easier by avoiding manual follow-ups, phone calls, and door hangers.
Smart delivery
Notify the right person using automatic messaging channels.
Prioritize texts, emails, voice calls, and mailers to automatically select the best channel available for your intended recipients.
Timely alerts
Trigger alerts based on billing, leaks, outages, usage, and emergencies.
Whether it be delinquent accounts, leaks, or service outages, keep your community informed before problems turn into complaints.
No passwords
Send secure portal links that open directly to personalized details.
Avoid unnecessary phone calls by giving residents access to their information without creating new accounts or managing passwords.
Notify the right person using automatic messaging channels.
Prioritize texts, emails, voice calls, and mailers to automatically select the best channel available for your intended recipients.
Trigger alerts based on billing, leaks, outages, usage, and emergencies.
Whether it be delinquent accounts, leaks, or service outages, keep your community informed before problems turn into complaints.
Send secure portal links that open directly to personalized details.
Avoid unnecessary phone calls by giving residents access to their information without creating new accounts or managing passwords.
Get answers
Talk to one of our specialists to see how we can improve your daily tasks or assist with your procurement process.
Why Yoppify
Built by people who know the work.
Yoppify started after years of work inside a public utility. We know the reality of too many systems, not enough time, messy data, and manual processes, all while trying to serve your community with limited staff.
80+
years of public sector experience across our management team.
Packages are priced based on your agency size.
Each package can stand on its own or work with the others, so you can solve your immediate problem now without buying more than you need.
Notices & Alerts
Send targeted notifications to any size group of recipients.
- Text, email, voice, and mail
- Address, area, route, and list targeting
- Contact system imports
- AI assisted message drafting
- Service location maps
- Notice templates
- Delivery tracking and reporting
- Opt-outs and subscriptions
Outage Management
Keep people informed from the first report through service restoration.
- Public outage maps and incident pages
- Phone status and reporting
- Community outage reports
- Affected address notifications
- Meter alert detection and automation
- Restoration estimates and updates
- Planned work
- GIS outage area imports
Community Portal
Share personalized information through a secure community web portal.
- Publish public pages and dashboards
- Secure magic link access
- Personalized statement and usage views
- Customizable pages and dashboards
- End user notifications and alerts
- Agency branded design
24/7 Community Answer Service
Add the Answer Service to any package. It answers routine questions by text, email, or web chat using information your staff approves, and sends the rest to your team.
Frequently asked questions
Let us know if you can't find what you're looking for. We're happy to discuss questions about our platform, procurement, security, or working with your data.
How do we buy your service as a public agency?
Most agencies purchase Yoppify as a software subscription. If you need to use a purchase order, we can support that. Let us know if your process requires a formal quote or proposal.
Do you have government pricing or custom contract options?
Our primary customers are government agencies. Pricing depends on what you need and which features you choose. We can accommodate multiple scenarios if needed.
How long does it take to get the service?
It depends on your procurement process, but we can have the base platform available within a week if needed. After that, we’ll work with you on data and configuration based on your availability.
What data do you need to get started?
It depends on where you want to start. For messaging, service addresses and existing contact information are usually enough. Usage, maps, and portals can draw from your billing, meter, GIS, and other systems.
Do we have to replace our existing systems?
No. Yoppify can work alongside your billing, CIS, CRM, and other systems. Where tools overlap, we can help you decide what to keep and what Yoppify could replace.
Can we control who can send messages?
Yes. You can set rules and approvals so only authorized staff can send certain notices. You also get a message history so you can see what was sent, by whom, and when.
What about security and vendor review?
We support common public sector security reviews and can provide documentation for your vendor file. Please reach out with specific questions or requirements.
How do we prove messages were sent and delivered?
Each send includes delivery reporting, including delivery status by channel where available. You can export reports and keep an audit trail of message content, recipients, send time, and results.
Is Yoppify a marketing platform?
No. Yoppify helps you keep your community informed and supported through service notices, outage updates, personalized portals, and answers to routine questions. It is built for public service, not promotional campaigns.
How do opt-ins and opt-outs work?
Community members can manage their preferences based on your policy and local requirements. Yoppify helps you honor opt-outs by channel and keeps a record of changes.