Billing notices & reminders
Send the reminder. Skip the extra trip.
Printing notices, planning routes, and hanging them at each door takes time. Use digital door hangers to send account specific notices by text, email, or voice, with built-in tracking.
Send links to your online bill payment portal.
Reduce your shutoff lists.
The digital door hanger
Their account. Their notice.
From your billing information
- Service address
- 1482 Oak Street
- Past-due balance
- $84.60
- Payment deadline
- October 12
Text message
From East Fork: Your account for 1482 Oak Street has a past-due balance of $84.60. Please pay by October 12 to ensure continued service.https://linktobillpay.com
Illustrative account and wording. You set the message and timing.
Less manual effort
Built as a companion to your existing billing system.
Select the accounts that need a reminder, use your approved wording, and send. Each message can include the service address, amount, and deadline for that account.
Your account list
Built around the notices you already send
More than a past-due reminder.
Payment reminders
Give people their balance, deadline, and a clear next step before the next round of calls.
Delinquent and shutoff notices
Use your wording, timing, and approval steps. Include digital messages alongside other delivery your process requires.
Account information
Link to personalized statements and account details in your community portal so people can find more than a reminder.
When someone says they never got the notice
Built-in tracking.
See who you contacted, which channel was used, and the result for each account.
See what needs attention.
Check delivery results across text, email, and voice in one list. If a call goes unanswered, you can see which account needs follow-up without working through the whole list again.
Example delivery results
Past-due reminders
October 8, 9:00 a.m. · Sent by Billing team
| Account | Channel | Result |
|---|---|---|
| 1482 Oak Street#10482 | Text | Delivered |
| 1486 Oak Street#10483 | Delivered | |
| 1490 Oak Street#10484 | Voice | Answered |
| 1494 Oak Street#10485 | Text | Delivered |
| 1498 Oak Street#10486 | Voice | FailedNo answer |
Make the next notice run easier.
Show us how you handle reminders and door hangers today. We will walk through the same work using your account information.