Rule One

Get Your Contacts in Order

Outdated (or even missing) contact information is the ultimate road block to effective communication. Getting your contact list in order will allow you to reach customers when it matters most.

What does Rule One look like?

The more complete your contact list, the better prepared you will be to reach who you want to reach. Keep your list updated by adding phone numbers and emails as you receive them.

Is a utility bill being paid by a renter? Is there a landlord who should be included in communication about the account? Remembering information from one conversation to the next can save time and allow you to provide better service. Take contact notes that can be easily referenced later.

Do you frequently reach out to the same group of contacts? Your Board Members? High Water Users? Residents in a neighborhood undergoing massive road work? Using tags to organize contacts into frequently messaged groups can make communication simpler and more organized. Done with a tag? Simply get rid of it.

Getting rid of bad information is just as important as updating with good. Whenever you notice an email or phone number is invalid, do what you can to validate or remove it from your system. It’s out with the bad and in with the good.

Need help with Rule One?

We make it easy to get your contacts in order.

Utility Communication Experts


Of Utility Customers

Want to be contacted in case of an emergency.


Barrier to Communication

Is outdated or missing contact information.



To make your contact list a top priority.

Why your contact list matters

If you really want to nail communication with your communities—it all starts with your contacts.

Know who to reach

Your contact list should include everyone your organization may need to contact.

  • Customers
  • Stakeholders
  • Residents
  • Others impacted by your work or infrastructure

Know how to reach them

A good rule of thumb is to have a valid phone number or email for every contact in your system. The more you know, the better.

  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Service Addresses

Keep updated

Keeping your contact list current is just as important as having one.

  • Add missing information
  • Remove outdated Information
  • Frequently verify contact information
  • Prioritize contact management

Ready to learn more?

Let’s make things happen

Need to get your customer and stakeholder contacts in order, we can help.

Our tools make it easy to identify the contact information you are missing. Our team makes it easy to start filling in the gaps.

Contact us

Utility communications experts