Rule Four

Make it Easy

Making it easier for citizens to contact you can actually save time, money, and a lot of extra headaches…that is, when it’s done the right way.

What does Rule Four look like?

You proactively provide information

When the public is frustrated or confused and can’t find answers from you, they will place a call or visit your office—taking more staff time, patience, and energy than if you had been able to provide the right information at the right time. When you anticipate customer questions about an event or situation, proactively provide information on your website. Yoppify makes this easy—even with no web experience.

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Most of your customers will look online before placing a call or visiting your office. Modernizing your website with chat and easy to find resources will allow you to provide faster, more detailed responses to customer questions while reducing the amount of time spent dealing with individual customer requests. It is a win for everyone.

No one likes to feel like they are talking to a brick wall. Be prompt in your responses to customers. The Yoppify conversation hub can make this simple by bringing all of your messages into a single central hub where it is easy to quickly respond and move on.

Need help with Rule Four?
We make it easy no matter your staff size.

Utility Communication Experts

Why It’s Important to Be Accessible.

What if you could make your customers happy without increasing the workload of your staff? Modernizing your website with chat and easy to find resources can save you time, money, and extra headaches.

Make Important Information Easy to Find.

Stop phone calls and office visits before they happen by making it easy for customers to find the information they need on your website. When you post updates to your site, you save yourself the hassle of individually answering customer questions.

Make it Easy for Customers to Contact You

Your residents want the same level of service from you that they get from today’s modern retailers. Delivering on expectations with chat and texting features can satisfy customers while also providing easy ways for you to interact.

Make it Easy on Yourself to Respond

Capitalize on innovative technology to stay on top of customer messages. Tools can help organize your messages or allow you to respond to all of your messages from a single central hub. With only one inbox to check, staying on top of customer communication is easy. 

Ready to learn more?

Let’s make things happen

Want to upgrade your website but don’t have the time, money, or expertise?

The yoppify plugin allows you to add chat and custom bulletins to your website with no coding or web experience required.

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Utility communications experts