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Community Engagement Rules
- Get Your Contacts in Order
  
  Knowing who you need to reach and how to reach them is the first communication hurdle every organization has to overcome.
- Plan in Advance
  
  Don’t leave your team unprepared. Learn how to plan for the unplanned so you can face the future with confidence.
- Prepare for Delivery
  
  Be prepared to deliver your messages to the people who need to hear them—especially when time is of the essence.
- Make it Easy
  
  Being accessible can save time, money, and a lot of extra headaches. Make it easier for the public to communicate with you through the channels they prefer.
- Show Your Value
  
  Don’t let monthly billings be the only time your residents hear from you. Learn how proactive communication can transform your customer relationships.
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Resources

Water

Building Confidence with Consumer Confidence Reports

Yoppify2023-01-19T19:21:38+00:00January 18th, 2023|

Water Use Data, Social Norming & the Power of Information.

Yoppify2021-11-06T16:36:39+00:00October 1st, 2021|

Utilities & the Secret of Self-Service

Yoppify2021-10-19T05:15:45+00:00August 5th, 2021|

Do Your Customers Understand the Value of Water?

Yoppify2023-01-20T22:12:05+00:00July 29th, 2021|

The Power of Targeted Communication for Water Utilities

Yoppify2022-12-08T18:48:24+00:00July 22nd, 2021|

Collecting Customer Contact Information

Yoppify2021-10-19T05:16:14+00:00July 1st, 2021|

Tools that Bridge the Utility Communication Gap

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